(You are always signed in for informal groups and cannot clear the Signed in check box for those groups.) Groups marked as “n/a” indicate that the Agent Groups page cannot connect to the Response Group application.
To sign in to a formal group, select the Signed in check box next to the group. What do I need to do before I can start taking calls?Īny time you are going to take calls as a response group agent, you first need to sign in to that response group. (If you’re an agent for multiple sites, you’ll have a separate page for each site.) A checked box indicates that you are signed in to a group. A browser opens and displays the Agent Groups page, which lists all the groups that include you as an agent. On the Skype for Business main window, click the Settings icon > Tools > Response Group Settings. To find out which response groups you belong to: So what does it means to be a response group agent? Here's some information to get you started.
When incoming calls are routed to your response group, and you are signed in as an agent, your phone will ring. You’ve been selected by your manager or server administrator to be a Skype for Business response group agent. LessĪ response group is a feature that lets managers or server administrators route and queue incoming calls to groups of people, called agents, such as for a help desk or a customer service desk. Skype for Business Skype for Business Basic Skype for Business Online Skype for Business Online operated by 21Vianet More.
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